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If you've purchased one of our programs, please ensure that you are logged into your profile using the email associated with your program purchase. Click on your profile in the top right corner and select "My Programs" to locate all your purchased programs.

Indeed, for programs such as "Complete Beginners" and "7-Day Arm Toning Program," it is a one-time payment, granting you lifelong access to the videos. However, for the Online Membership subscription, it involves a monthly or annual payment based on your chosen billing frequency.

Monthly Membership: You may cancel at any time. However, your cancellation will only take effect at the end of your current billing period, ensuring continued access until then. Please note that partial-month refunds are not provided. To prevent automatic renewal, remember to cancel at least 48 hours before your current billing period concludes.

Annual Membership: Cancellations are accepted at any time. Refund requests can be made within 14 days of purchase; after this period, the fee is non-refundable. Access remains available until the end of the current billing cycle.

Workout Programs and Meal Plans:

Please note that all workout programs and meal plans are considered final and non-refundable purchases. Our online program accessibility means they can be accessed and potentially copied immediately after purchase. Regrettably, we are unable to accommodate returns or offer refunds once a purchase is completed.

Billing Inquiries/Issues:

Should you encounter any billing errors or disputes, kindly reach out to our customer service team via chat.

To access the videos within your Online Membership subscription, click in the menu on "My Membership"

Follow these steps to start your 7-day free trial:

• Visit https://www.jm-control.com/online-membership.
• Select the annual membership. Rest assured, no charges will apply until the trial period concludes.
• Create your account and enter your payment information.
• Proceed to checkout.
• Your trial will commence immediately, and the trial end date will be clearly stated during checkout and in your confirmation email. If you decide not to continue after the trial, ensure you cancel before the trial end date to avoid automatic charges.